Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Replying to . Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Russian minister laughed at for Ukraine war claims. Analytical cookies are used to understand how visitors interact with the website. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. All depends when your manager wants you I guess. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The fault isnt due to fair wear and tear. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Some modules are disabled because cookies are declined. A company that was engineering-led is now run by business(wo)men with the resulting chaos. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . The difference between the engineers was night and day. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. If the engineer is already working on the fault, then you won't be able to change the appointment. the home, For
(COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. . The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Your just as rude! Your working hours Our engineers work 37.5 hours a week. Complex Engineering Reception and Triage. But you will have heard of BT, BT Broadband and BT Infinity . If you already have an ONT, its very quick to get connected. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Our broadband then stopped working completely. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. If you aren't available, someone over 18 will need to be around. Hey,@zoni23welcome back to the community. 12h52. bt openreach working up a pole today. Work Experience. I could not recommend working for BT Openreach at all. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. - Providing support for Service and Commercial inventory. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Orders and upgrades. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Send us your details and we'll be in touch as soon as we can. CER / Field Insights - North England. Again, no one turned up. Very rarely. Well arrange a convenient appointment when both you and the engineer are available. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. How to report a BT line fault or broadband fault. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Sustainability, Northern
Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Ask questions and share tips with other people 24 hours a day. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. This cookie is set by GDPR Cookie Consent plugin. Theyll aim to do this within 5 working days of you placing your order. By clicking Accept All, you consent to the use of ALL the cookies. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Engineers from Openreach managed to cut our telephone line while they were working on our road. 30-03-2021 It was reported a yesterday (I think). Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Youll be sent a new hub, so keep it somewhere handy. In 1987 I began a career as a British Telecom Engineer. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Answered 26 October 2019 You will work long hours and not get paid for them . Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. This cookie is set by GDPR Cookie Consent plugin. Talk about pass the buck BT! To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. BT. They showed their strength but on Monday they will show their generosity. 22h52, Hi. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. & Broadcast. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? . It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . 01-04-2021 If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Although I would guess your fault will probably be picked up on Monday morning. Qube are employed directly by BT to do Internal Home Checks. 15h06. The installation takes around three hours and the Openreach engineer will need access to your property. Moving home . ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. BT Openreach was established in 2006 . Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. "These are the same workers who kept the country connected during the pandemic. My dad said we needed the one downstairs which he had already disconnected. You might not need a visit, just the right advice and help to identify the problem! What's the least amount of exercise we can get away with? Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. 30-03-2021 First, Openreach will send an engineer to assess how much work is needed. You'll find up-to-date details of all charges and pricing information in BT Price List. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Account and billing. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. 1. The strikes will take place on 29 July and 1 August. Can Nigeria's election result be overturned? Compiled by Patrick Collinson. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. But it changed its tune when the Observer got involved. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. We need our broadband but have been told that it could take days to fix. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. BT. This has been a nice experience and I wish the best to Arran in finding work.. Civil's don't have to give the hrs travel time as you have to start at a yard. They come across many different situations that require considerable skill and the ability to think and act quickly. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. I interviewed at Openreach (London, England) in Sep 2020. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. If the work is complex, Openreach will take longer to do all the external work. I have a line fault that needs to be fixed. Theyll need to get in touch with you, so please give us your mobile number for us to share. Within 10 working days, Openreach will have completed their survey. A specific time cannot be given and access must be available for the entire slot. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . The ISP said it can take up to 72 hours. Answered View answer in the context of this discussion Report post The cookies is used to store the user consent for the cookies in the category "Necessary". Darlington, United Kingdom. Openreach is the UK's digital network business. Garry It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Super helpful and knowledgeableman. Noisy faults often dont show up on a line test result. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). 2. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. If the work is not complex, they'll carry out all the external work required. This cookie is set by GDPR Cookie Consent plugin. Well remotely activate a port on the ONT. Openreach, which controls most of the UK's. Openreach did not have anything to add to the BT statement. 30-03-2021 BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. What are the time slots for Openreach engineer appointments? Help and support; Contact BT; Back. We publish our charges in our terms and conditions charges schedule. The live chat person wasn't at all helpful and actually closed the chat without resolution. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. It says: Were very sorry about the problem with NJs broadband service. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! All in a day's work | 17 comments on LinkedIn Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. For
More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Replying to . Ex open reach engineer here, up until 5ish years ago. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. That's usually four or five days a week between Monday and Sunday. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. and. Your salary Mar 2018 - Present5 years 1 month. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Necessary cookies are absolutely essential for the website to function properly. BT promised two engineer appointments but no one turned up. Openreach will then be in touch to arrange when they can complete the work at your premises.
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