For more information see our Cookies page. We will only ever contact you in ways that you have agreed to. The customer service and response from Wainhomes has been awful. Not only does the estate look awful - its also awful to drive up & down when the weather, is for example, icy & snowy like now! We also use additional cookies to help us understand how you use the site and make improvements. Always evolving, always looking forward and always looking for new people who share our ambition. All the best, Wain Homes. Hi Mill Pollitt, thank you for choosing Wain Homes and for sharing your feedback with us, we will make sure this is passed onto the team at Heathfields. All complaints must be received in writing by letter or email to your Regional Office Address or by email to your Regional Customer Care Team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We had the pleasure of him in our home and he was incredibly rude to my father in law for no reason. Contact us immediately. I have been keeping in contact with Kim working at Carrington the Place and she has been amazing, shes totally put my mind at ease about the whole process. 2023 Trustpilot, Inc. All rights reserved. Many thanks, Wain Homes. Thats why we check in with you regularly over the first few weeks to make sure everything is ok. Youre moving into your new home and you want to keep it looking and working just the way it should. North West. Customer satisfaction is our top priority. We hope to hear from you soon. Developers Wain-homes Ltd, first submitted a controversial planning . After spending 1.5 hours discussing she advised the plot I was interested in wasnt on a build plan she had for houses starting to be built before Sept 2023 (I wanted to but before then) but she would keep me updated. Hi, thank you for choosing Wain Homes and for sharing your feedback with us. blue jays giveaway schedule. If you spend so much on a product you expect to be given a good service from the very beginning and for everything to be explained fully with your question answered. I moved to this new house in Hedgeroews Blackburn on 20th June I love my new house and the service I received from wainhomes was brilliant from customer care, sales staff, site managers and workmen. Thanks Shaun and Martin for all the support. A very stress-free process start to finish. More details. 3 October 2021, Next statement date 27 November 2023 It turns out to be something called spontaneous glass breakage which is quite rare unless you live in a Wainhome. Find out how we combat fake reviews. Select. 2023 Trustpilot, Inc. All rights reserved. I can only assume that The Paddocks is one of the better-run Wainhomes sites and the company should be credited for this one. Someone drilled a hole around 5cm in diameter in our cupboards (its hidden but still) they have put this down as wear and tear!? We hope to hear from you soon. Hi Steph and Mel, we'll make sure your feedback is passed on to the team at Crown Point so thank you for taking the time to share your experience. I would definitely recommend a Wainhomes new build to friends and family. We have lived on a new built estate for almost 6 years and the road is still not finished. Wainhomes said its down to us. Hi Debra, thank you for sharing your thoughts. Were a successful family-owned business thats 50 years in the making. Visit our GDPR / Privacy Notice page to see what we do with your information. We want to resolve your complaint as quickly as possible. I was a little annoyed that I couldn't get through to Wain Homes, I rang a few times and was on hold, then it went to the "leave a message" facility, which to be honest infuriates me. Right from the start we were looked after by Wes and the tele-handler Tom who works very hard and knows everyone. After completing our snag list after moving into our new home on Talbot Manor, we have received excellent service. When drain water is causing a flood or overflowing internally or externally, or if the blockage is caused by a construction failure. WAINHOMES (NORTH WEST) LIMITED Aug 2020 - Oct 2021 1 year 3 months. LANGTREE PROPERTIES LTD. They've sent out the door company to reseal around the doors multiple times. Please refer to your boiler user guide should a fault be displayed. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. Join to view profile Wain Homes. The overall quality of the home and the service provided by Wain homes has been fantastic, I would highly recommend them to anyone looking for a new build property! Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. Press Enquiry . Many thanks, Wain Homes. Although the house itself is great with all initial new build problems addressed in a timely and fair manner, We are approaching 7+ years and the estates main access is still incomplete. I recently bought a home on the Crown Point development. For more information see our. Before calling, please check that the failure is not caused by local electricity or gas supply problems or by incorrect settings of your programmer or thermostats. Company status Active . Rubbish! So where do you see yourself fitting in? Wont look at plumbing issues because contracts manager doesnt feel its an issue despite showers only being partially warm on hottest adjustment. Thank You! These will only be set if you accept. General Enquiries 0870 336 4400 Sales Enquiries 03300 290 709 Customer Service 0800 954 8424. Kind regards, Wain Homes. Everything in your home is brand new and ready to go. We will only ever contact you in ways that you have agreed to. Wain Homes Lawton Green The site management is run exceptionally well, all snagging was promptly dealt with and the overall build was of very high quality. We use necessary cookies to make our site work. Wainhomes (Severn Valley) Limited Brimsham Green and King Edmund linked sixth form About Knowledge of UK law..working with Legal Executives, Solicitors and helping to train Legal advisors on IT. More for WAIN HOMES (NORTH WEST) LIMITED (04978580) Registered office address Exchange House Kelburn Court, Birchwood, Warrington, WA3 6UT . Find more details about the NHBC resolution services at www.nhbc.co.uk/homeowners or call 0800 035 6422. As a first time buyer I had no understanding of the process but the whole team, especially Jade, were absolutely faultless throughout and provided a brilliant service. Get in touch in the way that suits you and well promptly answer your questions and queries. Appalling communication.And also, the external render is terrible. It's not the seal around the door that's the problem, it's the lack of a cavity tray that's causing the issue.And as it happens, there's a whole row of houses on my street that's been having the exact same issue, and exactly the same radio silence from the Care Team. Verification can help ensure real people write reviews about real companies. Hi Lianne, we'll make sure your feedback is passed on to the team at Crown Point, so thank you for taking the time to share your experience. I would like to receive updates from Wain Homes on this development or others nearby. Kind regards, Wain Homes. The investigation relates to a marketing strategy. 5* member of staff that Wain homes should be proud to have! We use necessary cookies to make our site work. Kind regards, Wain Homes. Hi Oluyinka, thank you for taking the time to share your experience. Get Richard Chamberlain's email address (r*****@wainhomes.co.uk) and phone number at RocketReach. Cheshire. He encouraged us to use their mortgage advisor, and thank goodness we heeded that advice..(they turned out to be much better than ours) .Pleasant experience with the mortgage advisors (WiseOne) Andrew Charters took over and saw us through the completion. We came to our local wainhomes site after having a bad experience with purchasing a plot with another developer. He dealt with complaints promptly and efficiently. If youre in, weve also got apprenticeships in construction, commercial, technical and finance. Whatever youre looking for, were here to help. Hi, thank you for choosing Wain Homes and for sharing your feedback with us. The treatment we received from the start with wainhomes made us pull out of the other development and buy with them instead. Anwyl Homes is a trading name of Anwyl Construction Co Ltd (Company Numbers 0435323) a company registered in England whose registered office is at Anwyl House, Clos Dewi Sant, St David's Park, Ewloe, Flintshire, CH5 3DT number GB159002679. Hi Mill Pollitt, thank you for choosing Wain Homes and for sharing your feedback with us, we will make sure this is passed onto the team at Heathfields. A couple left "devastated" by the poor construction of their new build home have put the house up for sale on Facebook just 10 months after moving in - at 50,000 less than the original asking price. I would like to express many thanks to Karen Hewett in . Severn Valley. If you are not satisfied that your complaint has been fully resolved by our dedicated Customer Care Team, you can escalate to our Customer Care Manager in writing by email or letter. Unfortunately, we know from time to time things can go wrong. Anyone can write a Trustpilot review. We are expecting when go in, everything inside is perfect and in good condition, although find few snags.Jade, the sale manger provides professional details about the house and the environment here.Paul, site manger helps to fix the snags in 48 hours, he is great and helpful to advise how to maintain the facility inside. Youll find these contact details in your handover documents. Redrow House 6450 Cinnabar Court Daresbury Business Park Daresbury Warrington WA4 4GE Tel: 01928 785800. Hi Annabel, thank you for choosing Wain Homes and for sharing your feedback with us. Hannah is excellent: empathic, honest and friendly. wainhomes customer care north west. Hi Dino, thank you for choosing Wain Homes and for sharing your feedback with us. She diligently chased up the contractors (Kildare Plumbing) who were a little slow in responding (no fault of wainehomes of course). Our Customer Care Team will acknowledge your complaint within 5 calendar days and provide a response within 10 calendar days. Nothing has been too much trouble. We use dedicated people and clever technology to safeguard our platform. North West Washington House Birchwood Park Avenue Warrington Cheshire WA3 6GR SatNav: WA3 7PB T: 01925 849 500. If youre in, weve got jobs in management, construction, sales, site management and at our head offices that could be right for you. The term Luxury Home is a joke!!. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. We also ensure all reviews are published without moderation. Hi Michael, thank you for sharing your thoughts. All the best, Wain Homes social media team. But sometimes things can go wrong even in new homes. Easy access to everything you need to make your city or countryside life flow. And lumps of render missing.Internally the place needs another coat of paint throughout. Especially Jade and Lewis, they are taking care of their customer, also always provide excellent customer service. Verification can help ensure real people write reviews about real companies. If you are dissatisfied with our service, either we have failed to do a repair, executed it badly or you feel you have been treated unfairly or discourteously, please follow the complaints process set out below. 2023 Trustpilot A/S. We wish you all the best in your new home. Sofiya & Sol. All jobs assigned to him have now been completed without a need for further visits! Get in touch in the way that suits you and well promptly answer your questions and queries. Wain Homes (North West), Kelburn Court, Daten Park, Birchwood, Warrington, WA3 6UT Email: CustomerCarenw@wainhomes.co.uk Severn Valley Wain Homes (Severn Valley), 1st Floor, Building 2, Great Park Court, Almondsbury Business Park, Bristol BS32 4PY Email: CustomerCaresv@wainhomes.co.uk South West We have had him come out several times over the past few months and hes done every job with great skill and professionalism. After spending 1.5 hours discussing she advised the plot I was interested in wasnt on a build plan she had for houses starting to be built before Sept 2023 (I wanted to but before then) but she would keep me updated. Open all windows to ventilate your home and contact your gas supplier immediately. Your Wain Home comes with a 10 year NHBC Buildmark warranty, the first 2 years of which are covered directly by Wain Homes. Whatever youre looking for, were here to help. The customer service and response from Wainhomes has been awful.They maintain the land around our house and have failed despite several requests to fix part of the fencing that was damaged over a year ago due to severe weather damage. In terms of snags, we have had a few issues which have been mostly dealt with now - persistence with the customer care team is key. We want you to walk through the door on your first day and know youve made the right choice. We have requested further details from you via Trustpilot so we can share your feedback with the appropriate team. Thanks Shaun and Martin for all the support. Thank you to all of the team, and especially Jodie who has helped us through the sales process. Menu Its just got so much worse over the year. We can honestly say that the whole process was dealt with professionally and without stress. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can change your cookie settings at any time. 15 Jul 2002 - 13 Jan 2009. So you know what above and beyond service you can expect from us. Kind regards, Wain Homes. Miraculously, the following Monday the plot was released for sale. Well make sure your feedback is passed on to the team at Charter Walk. There have been no major issues so far and any little snags I noticed were actioned straight away. For more information see our Cookies page. These will only be set if you accept. It's ruined the skirting boards and the plasterboard. He is professional and we're happy with him. We bought our Wainhomes Haversham house at Lawton Green, Alsager in November which completed in mid February 2023. Because its a place where you want. Well make sure your feedback is passed on to the team. We just get the key from Wain Homes at Crown Point. Contractors & Consultants Construction company Wain Homes Wain Homes Reviews 848 Great 3.9 VERIFIED COMPANY wainhomes.co.uk Visit this website Write a review Reviews 3.9 848 total 5-star 63% 4-star 7% 3-star 2% 2-star 2% 1-star 26% Filter Sort: Most relevant KB Kirsty Beaman 1 review GB 25 Jul 2022 Amblers Meadow , Leigh, 5* The 2 site managers, Rob and Chris have been so helpful and are always checking in to check that we are happy with everything, there doesnt seem to be anything that is too much trouble for them. Emma Grundy Head Of Project Management at Elephants Can Dance Greater Sydney Area. I reported a leak at our rear patio door months ago. Jul 17, 2020. . For more information see our. However don't expect Wainhomes to fix it they will just ignore emails and shirk responsibility as they always do. All the best, Wain Homes social media team. this is not the house we paid for, We will never be able to sell it like this. All the boarding fencing have collapsed - including a section that surrounds a play ground making it very unsafe. wainhomes customer care north westi miss you text art copy and paste. We hope to hear from you soon. WHAT HAPPENS IF YOU'RE STILL NOT SATISIFIED? And whatever your role, we welcome your ideas, opinions and insight. The couple of issues we have found have been dealt with immediately and without question or hesitation. There are some good lads on this site. Hi Liam, thank you for choosing Wain Homes and for sharing your feedback with us. 7462998723 (07462998723) Who called me from phone number 074 6299 8723 . We are very happy with our new home and really appreciate the lengths Dave went to (and his patience!) An emergency is any situation or fault that could immediately harm the safety or security of you or your home and anyone in or around it. " WEST Devon Borough Council is investigating a possible breach in the Section 106 agreement of a planning application for the development of 61 homes in North Tawton. I would like to receive updates from Wain Homes on this development or others nearby. All of North West. WAINHOMES DEVELOPMENTS LIMITED. I had a wainhomes rep out to take a look, promised it would be sorted. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All the best, Wain Homes. Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. For complete loss of water, check with your local service provider that they have not turned off the supply to carry out repair work before you contact us. Open with Google Maps. We have had a fantastic experience with wainhomes. Wain homes have been fantastic with sorting out our few small snags we had and with updating us regarding the build. Excellent advice from Jade sale manager , she went that extra mile was extremely professional calm and explained everything.Paul site manager, also outstanding, the few snags we found were corrected within 72 hours.Crown Point is definitely a great build , if you want a house here Id move quickly! We were treated with respect and the whole experience has been stress free. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. For more information see our Cookies page. We were sitting in the kitchen of our 2 year old house and watched in horror as the patio window started cracking on its own in front of our eyes. Like some of the recent reviews, it looks like everyone has finally had enough with the excuses that have been made by Wain homes - it's time for action to actually 'finish' the new build estate.A side note to dealing with Wain homes, It felt underhanded and sneaky how after less than two years of being in our new home that Wain homes had already managed to sell on our properties' leasehold without offering the chance to buy it out ourselves, prior to selling to on to a private group.
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