1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and But again got error messages which I now cant remember. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". I am experiencing it with emails from different addreses within a domain which belongs to another ISP. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 26-08-2021 Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. I have a group of 14 people set up under Outlook 365. Announcements, Guides & Community Updates. This is going to need looking at by their email support team. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. mingoslkd, call About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Are there really just two of us having this problem? 15h31. Copyright 1995-2023 eBay Inc. All Rights Reserved. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. I cannot find an obvious way of asking bt about this! Will post any update that I get. . btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. You should however check that your email clients are using the correct settings as per this link. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. That sounds like something has been stuck in a queue somewhere. My email is not sending from my iMac (iCloud). A warm welcome to the forums. Ive also tried not using advanced settings at all with exactly the same results as described above. 6) Make a list of all of the accounts and logins that are linked to your old email address. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. You may have to register before you can post: click the register link above to proceed. As soon as I removed that link all was well again. RobbieMac. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). provided; every potential issue may involve several factors not detailed in the conversations I consistently receive this warning:whenever I try. Many customers find the BT community forum is a great way of getting help. on 15h33. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Thank you anyway. on Doing so can save hundreds of pounds. on . Sorry but how do I PM you, and what details do you need? Thanks for the suggestion. Here are some answers to help you. Thank you, JW. We repeated the test and the same thing happened. The account I am using is Gmail (the google mail). Have you had the chance to check if the issue persists on a different user account? The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. any proposed solutions on the community forums. 5) Set up an auto-responder message on your old email address. If not, how do we get a moderator involved? We receive the following message when we try to send from our Mac. I have exactly the same problem and would love to get a solution. Using webmail? Apple may provide or recommend responses as a possible solution based on the information Some links in this article may be affiliate links. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 10h38 'I have always used the same email address,' says Dave, 79, from Cambridge. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. It is they that should investigate why other email providers don't have this problem. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 19-12-2022 If that doesn't fix the problem, see the next section. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. This is exactly the same as my issue - with the 993 / 465 too. This is NOT 'A solution'. I can send test messages to my iCloud e-mail but not other addresses. The problem usually resolves its self in a day or two. ), on We shall never know, but fingers are firmly crossed that the service will return to normal. The problem is also affected by the addressee. Having the same problem myself today - unable to send emails from my @btinternet.com account. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. ask a new question. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Just one other thing that might be relevant. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? on We'll need to look into this and we'll get back to you next week. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 15h22, on Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 23-04-2021 All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Re: Emails from btinternet.com addresses not received. This will work as long as your old email account is still active. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. 20h13. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. If I go into iCloud web page, then I can send and receive as normal. Have you had the chance to try the steps in the article below? Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Also one of the two that I received recently was sent in December. Incoming mail works, but unable to send anything. The worrying thing is I don't know how many other emails I'm not receiving. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. I consistently receive this warning: whenever I try. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. I have deleted the app and reinstalled it. 23-04-2021 That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. on For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. 19-12-2022 09-07-2019 Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. So hardly time for a timeout to have occurred. 14-07-2019 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. All other emails to other systems have no issues. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. on If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Looks like no ones replied in a while. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I cannot send even the simplest of messages this morning. 09-07-2019 BT need to deal with this at a high level, NOT an individual user's account. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 14h17, on I can send & receive on my work email account using the Outlook app. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Does anybody have any idea how I can resolve this, other than changing ISP. 26-08-2021 For additional information, see the Global Shipping Program. This morning I clicked on the email icon on my phone and was again asked to login. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 19-12-2022 This amount is subject to change until you make payment. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 21h18, I have got my email working again. If you're having problems, try logging in to webmail. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". I have a group of 14 people set up under Outlook 365. BT are blocking the complete domain which the sender is sending from. 26-08-2021 23-04-2021 I exited and restarted Mail and was then able to send emails again. 14h00, on Has anyone else encountered this and found a solution ? It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 20h33 on - We do not send parcels to PO BOX addresses.
I have entered the SMTP and IMAP details correctly but it still won't send. 16h34. By posting your comment you agree to the house rules, The comments below have not been moderated, By
I then asked them to login to BT webmail and send me another email and that one came through straight away. What do I have to change to make my emails send? Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. on It's good (???) Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. . Today all of our emails addresses would receive, but not send. 23-04-2021 23-04-2021 14h08. I have cleared cache and data. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Email: timforrester@btinternet.com. Log in issues. All other emails to other systems have no issues. To start viewing messages, select the forum that you want to visit from the selection below. 11h33 on As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Last Thursday, I stopped receiving email from my @btinternet.com account. By coincidence(? Although port 587 will usually work, port 465 is the recommended port. It's not just that there has been a delay. Can send emails fine from any other account. I spoke too soon. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Problems with email. Switching email address if you have never done so before can feel like a daunting task. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Something went wrong. 13h18. I expect that they are simply burying their heads in the sand and do not look at all. 25-08-2021 by Sky allows former customers to keep their email account free of charge and indefinitely. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on 2 days ago I suddenly stopped being able to send emails and get the message below. on If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Surely other services would similarly suffer. I have the exact same problem. Not receiving @btinternet email. They also sent a test email from a PC using an outlook client and that didn't come through either. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 3 users liked/thanked this post: PaddyB. 11h40. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Please check your email settings. 13h52. Terms and conditions of the sale . In my view, the Postmaster group are doing it the wrong way round. 19h39. Send yourself a test email. This is a BT residential customer to customer forum. Hi Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. 09-07-2019 What does this mean? 16:52 EST 04 Mar 2023. - last edited on 4) Send an email to your main contacts to let them know your new email address. Gmail and Outlook are two of the most popular. What can be done to fix this problem please? 10-07-2019 19-12-2022 If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. After some trial and error I found that btinternet was objecting to my "signature" containing a link. So, I did checked around it seems that smtp is not working. I know it exists because I can pick it up on ios and via BT Webmail. This isn't just a small delay. I am using the Outlook app on a Samsung phone. 15h31. This amount is subject to change until you make payment. Go back to . Accounts that are inactive for six months . Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. So it seems to be something between Android and BT Mail. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. on There'll likely be four of these, two from BT servers and two from Plusnet servers. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Anyone else experiencing the same issues? Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. P.S. I have a recent problem with my email service. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Looking through previous posts I see this has been a regular problem. only. 17h33. on Please update the server configuration to continue connecting to this account", with the option to cancel or update. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. 14-07-2019 25-08-2021 15h04. Announcements, Guides & Community Updates. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. To start the conversation again, simply None of the posts I have seen are the same as my problem however. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. How can we as customers get BTs attention and ensure that there is a fix? Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Why? I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Thanks This site contains user submitted content, comments and opinions and is for informational purposes I anybody else having this problem. Townman, Gandalf, anneoconnor. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). , updated Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 11-07-2019 Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Though any rejection on our side should be returned back to the sender as a bounce. That helps us fund This Is Money, and keep it free to use. 20h31, on Tried on various devices with same result. 9h25 Maybe that's the issue, although there has been no problem up until yesterday. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. 3) Import all of your contacts from your old account to your new one. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates.
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