The value, if supplied, should contain either 0, 1, 2 or 3. If you attempt to refund in another different currency to the original payment then you will receive this system message. Selecting this option will clear the SD card in a few seconds. It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. The fractional part of the Amount is invalid for the specified currency. You will need to ensure that you are passing a valid amount formatted to the correct number of decimal places for the chosen currency. I'm building an integrated payment form with SagePay, and have previously been successful making payments to a test account using the test card details provided in page 24 of this documentation: https://www.sagepay.co.uk/file/25041/download-document/FORM_Integration_and_Protocol_Guidelines_270815.pdf?token=dyWjqsDOzcE9qp5wU39w0DiSx525HSqfiV9OV6EGQB8, However, when I try and pay again with card details in that list that have previously worked, the SagePay form highlights the card number field in red and says "The Card Range not supported by the system.". The VendorEMail field, if supplied when posting your transaction registration, must contain a valid e-mail address which is less than 255 characters in length. You will need to check your code to confirm that you are sending numbers only and only the large numbers presented on the front of the card with no separator characters (such as spaces or hyphens). You will need to contact the Sage Pay support team to notify them how you generated this error message to enable them to look into the cause further and escalate to their live development team. Similar results when you try and use an active card on the test.sagepay. If you are using your Simulator encryption password you will receive this error message when posting to the test or live servers. ##### must be a numeric value with up to 2 decimal places. Perform the steps mentioned below and see if it helps. Unable to find the transaction for the or supplied. If however the card being used for the transaction is not new the number is simply not supported on our system and another card will need to be used to complete the transaction. For example, if you send M, you must have a MOTO enabled Merchant Number registered with Sage Pay. The DeliveryFirstnames field is required. The SecurityKey value should contain 10 alphanumeric characters and you must always pass this value within the RelatedSecurityKey field when posting your transaction registration over to Sage Pay. A valid value is required,this must be value between 0 and 100000.00. You will need to use a different card if you wish to proceed with the transaction. If the VendorTxCode matches that of a previous transaction registration for a successful transaction against your account you will receive this error message. Step-2. The storetoken value is invalid, If a value is supplied, should contain either 0 or 1. Try a different card" solved. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), SOLO, MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). An Authenticated transaction which is unable to be 3D authenticated will be registered and stored by us. The Delivery Address2 contains invalid characters. Exiting. You will need to check your code to ensure that you have not entered more than 200 characters within this field on the payment pages. The Authorisation was Rejected by the vendor rule-base. You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. You must ensure that you are entering the expiry date of the card within the correct format in the expiry date box section provided on the payment screens. To know more about the cookies used in this website refer to our Cookie Policy. Sexta, 26 de novembro de 2021 This could be caused by several reasons such as authorisation communication and high volumes of transactions being authorised. If you are wishing to accept American Express, JCB or Diner cards, it is likely that you will need to contact these merchant acquirers directly to obtain a new merchant number. If any other characters or spaces are being passed or provided, then you will receive this error code and message. Only whole numbers of Yen are acceptable. If you are using our Direct or Server integration methods, the Sage Pay system will only accept registration POSTs from servers whose IP Addresses have been registered with us. the card range not supported by the system In case your SD card is missing a drive letter, click on the 'Add' button. There are no card details registered for the token. You will not be able to perform the REFUND that you are attempting as the total amount including all other REFUNDs performed against the original transaction exceed the total value of the original transaction. Only zero or positive integer. The Vendor Rule Bases disallow this card range. You will need to ensure that the Amount field value which you are submitting is between 0.01 to 100000.00 or equivalent for other currencies. Please ensure that you only ever use a fully qualified URL. The Billing Phone contains invalid characters. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. The certificate must not be in the AT_SIGNATURE part of a container. Hi Viky. You will need to check your code to ensure that you are not sending more than 255 characters within this field. values must be either PAYMENT, REFUND, DEFERRED, REPEAT, REPEATDEFERRED, MANUAL, AUTHENTICATE or AUTHORISE. Learn more about bidirectional Unicode characters. Pick Up Card. Unsupported Media Type :The request was unsuccessful because the entity of the request is in a format not supported by the requested resource for the method requested. is too restrictive. The authorisation process took longer than expected and therefore the Sage Pay system had timed out the transactions. You will only be able to perform a VOID against a transaction once. The VendorTxCode should contain your unique transaction reference identifying each separate transaction registration. Your original transaction registration should always contain a description field which should contain a brief description of the transaction being performed. If no card address is provided you will be presented with this error message. This error normally occurs when an action is not acceptable if the Sage Pay system attempts to do something to a transaction. You will need to ensure that your code is sending the correct transaction details. If you have AVS checking turned on within your Sage Pay account, or have provided a BillingPostCode, you must also provide a BillingAddress field. Please ensure that you only ever use a fully qualified URL. 4. Can I tell police to wait and call a lawyer when served with a search warrant? The amount field you are passing through is invalid. The encryption method is not supported by this protocol version. 4021 : The Card Range not supported by the system. You will need to ensure that you have logged back into your My Sage Pay admin account and selected the Default templates in order for the Sage Pay payment pages to re-appear. For example, it cannot archive an incomplete transaction into the reporting tables. how many children did gloria vanderbilt have. The DEFERRED transaction you are attempting to RELEASE has already been released. The server has refused to fulfill the request. The BillingAddress and BillingPostCode are required. 4022: The Card Type selected does not match card number. Check the content of the field you passed to ensure the e-mail address is valid. The request was unsuccessful due to an unexpected condition encountered by the server. can not be less than 8 characters. You will need to check your code to ensure that you are providing us with a Billing Address field confirming the customer's cardholder address to where the card is registered. The command passed in the parameter was not recognised. If a value is supplied, should contain either 0 or 1. The payment can now be authorised and sent for settlement. You will only be able to enter up to 50 characters in the card holder name box on the payment pages. If you receive this message, a code related error has occurred on the Sage Pay systems. Some cards have restrictions on cross-border usage. The Tranaction is not in a DEFERRED state. You will need to ensure that you are sending numerics only within this field with no spaces between any of the numbers. The Transaction was cancelled by the customer. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. Also, check your code to ensure that you are only sending numeric values within this field and that no letters or invalid characters are contained. The AuthCode field supplied in a Manual transaction registration can only contain 15 characters or less. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. Please use mobile device to refund transaction. If the monitor page indicates that there are no issues, please contact us for more information. Refunds are not allowed for this payment type. Please refine the search. Unfortunately there is no way o reverse a voided transaction and if you need to take the payment again, you will need to put through a new payment transaction. Check the card number and resubmit. Please ensure that you only use a fully qualified URL. It may also be worth checking to make sure that there are no spaces being passed (as this will be considered as a character) and also that the next value within the protocol is being separated by an ampersand (&) within your transaction registration. You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0710 and not as 07/10 should be sent for an expiry date of July 2010. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. The user does not have permission to view this transaction. It is normally a number, but can contain characters depending on the acquiring bank. The Card Type selected does not match card number. This Refund would exceed the amount of the original transactaction. This URL must be http:// or https:// and be less than 255 characters long. You will need to check your code to ensure that you server doesn't send more than 200 characters each time. The only exceptions that can be provided as characters along with letters and numbers are hyphens(-), underscores (_) or full stops(.). Thanks for contributing an answer to Stack Overflow! If you did not provide a vendor name, then it would have been supplied by Sage Pay. You do not have any Custom templates uploaded onto your Sage Pay account and have selected to use the Custom templates option within your live My Sage Pay account. The issue is normally associated when you are attempting to automate these actions. Either the currency requested is not available for this payment system, or the supplied combination of currency and paymentsystem is not available for this vendor account.
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